1. How can I contact Member Service?
For your convenience, our member service team can be reached by phone 1-877-531-3111 (Monday – Friday 9:00am EST – 5:00pm EST).
You may also e-mail us at:
memberservice@aoadventureclub.com
2. How can I update my personal contact information?
Go to the profile page at www.aoadventureclub.com and you can change or update your personal contact information.
3. What should I do if I am not receiving Member's Club e-mails?
Please confirm your e-mail address on your Member Profile. If your email address is entered correctly, please contact us at 1-877-531-3111 or
memberservice@aoadventureclub.com and speak to one of our member service team members.
4. When should I receive the Members Kit?
You will receive your Membership Kit for the current year 4-6 weeks after you join or are renewing. When you receive your Member kit, make sure to check for your Member Card! Membership kits will be shipped within 2-3 weeks of enrollment.
5. What if I do not receive a Membership kit or my Membership kit is damaged?
Please double check your mailing address and call us at 1-877-531-3111 or
memberservice@aoadventureclub.com. If your Membership kit is damaged, Members should contact the AOAC Service Center at 1-877-531-3111 and a representative will track the package and follow up with you. Or, you can send an e-mail to:
memberservice@aoadventureclub.com Please be sure to include your Membership number in the e-mail.
6. I lost my Membership card, how do I get a new one?
Please call us at 1-877-531-3111 if you have lost your membership card and we can send you a new one.
7. Does the AOAC allow Members to join without an e-mail address?
The AOAC does not allow Members to join with without an e-mail address. The e-mail address is important to receiving all of your member benefits. If you do not have an e-mail address, we recommend signing up for a free e-mail address through the many e-mail carriers such as Yahoo, Google, Microsoft/MSN and many others.
8. Which states and countries are able to join the AOAC?
The AOAC is available for all citizens of the United States as well as Canada, the U.S. Virgin Islands, and the territory of Puerto Rico.